Frequently Asked Questions

Visit mypremieretv.com and use the Sign Up or Log In buttons. We use your email as your username (case-insensitive). If you can’t log in, use Forgot Password to reset it.

• Subscriber: Stream PTN content.
• VIP: Premium perks & exclusive drops.
• Writer: Access the Writers’ Room tools.
• Content Provider (CP): Upload/monetize titles and view earnings.
• Affiliate: Share your code/link and earn commissions.

After login, you’re routed to your role dashboard automatically.

Click Forgot Password on the login page and follow the email instructions. If you don’t see the email, check spam or promotions.

We process payments securely via Stripe (major credit/debit cards and some digital wallets supported in your region).

Go to Account > Billing from your dashboard. You can manage your plan, update your payment method, or cancel anytime. Cancellations take effect at the end of the current period.

Refunds are assessed case-by-case in line with our Terms. If you were charged in error, contact support with your email and the last 4 digits of your card.

PTN works on modern desktop and mobile browsers (Chrome, Safari, Edge, Firefox). For the best experience, keep your browser updated and enable JavaScript and cookies.

Adaptive bitrate streaming up to HD, based on your connection. If playback stutters, try lowering other network usage, switching Wi-Fi bands, or restarting your device/browser.

Simultaneous streams are limited to prevent abuse. If you hit a device limit, sign out of other sessions from Account > Security.

Share your personal affiliate link or code. When a subscriber signs up and pays using it, your commission is tracked automatically. Earnings and payout requests appear in your Affiliate Dashboard.

Payouts are initiated from your dashboard (Stripe Connect). Minimums, timelines, and status are shown there. Some transactions may have a pending/clearance period.

From the Content Provider Dashboard, use the upload tools (posters, trailers, episodes). Large files use secure presigned URLs and multipart uploads to S3. Once approved, your title appears on PTN and revenue is tracked automatically.

You must own or control the necessary rights (video, music, images, likeness) and agree to our distribution terms. We may request proof of ownership or releases.

Apply via the Writers’ Room page. Accepted writers get access to prompts, submissions, dashboards, and collaboration tools.

Payments are processed by Stripe; PTN does not store full card details. We follow industry best practices to protect your account.

We use secure transport (HTTPS), role-based access, and server-side checks. See our Privacy Policy for details and data requests.

Visit our Terms of Service and Privacy Policy. If those links don’t exist yet, contact support and we’ll provide a copy.

Make sure the code was entered at sign-up checkout. If you believe credit is missing, message support with your email, the code used, and the sign-up date so we can review.

Some pages are role-gated (e.g., writers, affiliates, content providers). If you need access, apply for the role or contact support to verify your account permissions.